EDRS Reports Issue with Voicemail, Provides Alternatives

EDRS Reports Issue with Voicemail, Provides Alternatives

The state Office of Vital Statistics is in the process of changing its phone system, which is causing some issues with reaching the Electronic Death Registration System Help Desk.

The issue is expected to be resolved by the end of the week of December 8, 2025, but during that week the protocol for reaching the help desk has changed. The following is instructions from EDRS on reaching the help desk:

Currently, calls to the EDRS Help Desk are routed to our main line during normal business hours. Callers should select Option 4 (“Local Registrars or Funeral Directors”), followed by either Option 1 (“Funeral Directors”) or Option 2 (“EDRS or VERI”). If all agents are busy, there is an option to press for voice mail. Currently, only Option 1 is allowing this.

 

Our telecom team is going to correct the issue to allow voice mails for option 2, but this may not be done until mid to end of next week. This does not affect after hours when voice mail is the only option.

 

EDRS is asking for patience until this issue is resolved.

EPA Revises Assessment of Formaldehyde Risk

EPA Revises Assessment of Formaldehyde Risk

Cemetery Board • December 2025

Cemetery Board • December 2025

NJSFDA Office and Trust End-of-Year Holiday Schedule

NJSFDA Office and Trust End-of-Year Holiday Schedule

NFDA President Visits NJSFDA Board of Directors

NFDA President Visits NJSFDA Board of Directors

Toxic Chemical Exposure Found in U.K. Mortuary after India Crash Repatriations

Toxic Chemical Exposure Found in U.K. Mortuary after India Crash Repatriations

Reminder: Pay Your 2026 NJSFDA Dues by December 31, 2025

Reminder: Pay Your 2026 NJSFDA Dues by December 31, 2025

Published December 9, 2025

The Week in Funeral News, December 9, 2025

The Week in Funeral News, December 9, 2025

Published December 9, 2025

EDRS Reports Issue with Voicemail, Provides Alternatives

EDRS Reports Issue with Voicemail, Provides Alternatives

Published December 8, 2025

December Condolences

December Condolences

Published December 8, 2025

Renew Your Music License Now for 2026

Renew Your Music License Now for 2026

Published December 8, 2025

Holy Sepulchre Cemetery Announces Closure on Tuesdays

Holy Sepulchre Cemetery Announces Closure on Tuesdays

Published December 8, 2025

NJSFDA App
NJFSEC
MAFS
spacer module is 20px

Ask the Manager

The NJSFDA Manager of the Day program provides members with a resource for addressing and resolving problems that arise in the daily operations of their funeral homes. Here are some matters that were brought to the attention of the Manager of the Day in recent months.

Information on Using a State Owned and Issued Insurance Policy

How can a funeral home get paid using a New Jersey Department of the Treasury, Division of Pensions and Benefits State Owned and Issued Insurance Policy?

Read the answer

Right to Control and Incarcerated Next of Kin

I have a case where the decedent is survived by two adult children, but one of them is serving a life sentence in prison. Does he still share right to control? Or can I bypass him and deal just with his sister?

Read the answer

Can a Non-Resident Veteran Be Interred at Arneytown?

We are handling arrangements for a decedent who was a veteran but not a resident of New Jersey. Is he able to be buried in the Brigadier General William C. Doyle cemetery in Arneytown?

Read the answer
Abigal