Reports of Problems with EDRS-Social Security Notification System

Reports of Problems with EDRS-Social Security Notification System

An increasing number of New Jersey State Funeral Directors Association members have reported problems with the interface between New Jersey’s Electronic Death Registration System and Social Security.

Usually, when a funeral director files a death certificate, EDRS automatically notifies Social Security of the death and the decedent’s Social Security number, which triggers the suspensions of any benefits that the decedent may be receiving.

Funeral directors, however, have noticed an uptick in failures with that automatic notification system, causing payments to still be issued to decedents and creating problems with families seeking death benefits, survivor benefits and other information and payments from Social Security.

The NJSFDA is asking funeral directors who have experienced this problem to provide the association with the name of the decedent, date of death and the last four digits of their Social Security number so we can work with EDRS and Social Security to identify the source of the problem and rectify it. The information can be submitted to the Manager of the Day at 800.734.3712, Monday through Friday from 9:00 a.m. to 5:00 p.m. or via email at njsfda@njsfda.org

The NJSFDA has already been working with both agencies, and EDRS is actively investigating the potential cause of the failure to notify. More information, however, will be helpful in determining the cause of the problem.

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