On occasion, an administrator will be unable to associate a new licensee with the funeral firm or medical facility because the licensee's name does not appear in the Licensee Look Up screen.
In these situations, the new licensee needs to complete and fax a New Licensee Request for User Name and Password form to the EDRS Help Desk at 1.609.599.8626. The form must clearly state that the individual is newly licensed and that the administrator is unable to link them to the funeral firm.
Once they receive the form, the Help Desk will contact the licensee when their license is added to the database. At that time, the administrator will be able to associate them with the firm.